FAQ
Q: How is your product made?
A: Each of my pieces are handmade in my studio in Amsterdam, resulting in each piece being unique and showing the marks of the hand-making process. I start by hand-throwing the pieces on a wheel, then they are slowly air-dried for about two weeks before being fired in a kiln at 950ºC. After the first firing, I add a layer of glaze and fire the pieces again at 1230ºC. I then check the quality and sand the bottoms of the pieces before packing them up for shipping. The production of handmade ceramics is a time-consuming process, but the resulting products are unique and made to last.If you're curious about the behind-the-scenes, catch glimpses of my work on Instagram at @dewe_ceramics. Your interest and support mean the world!
Q: How do I care for the product?
A: My ceramics are made to be used and enjoyed on a daily basis.
The glazes that I use are lead-free and food-safe. My handmade dinnerware is dishwasher and microwave safe, although you may want to use a more eco-friendly detergent in the dishwasher to help preserve the longevity of the ceramics. When washing by hand, use a soft scrub brush and dish soap and avoid metal or abrasive sponges. Towel dry the pieces after washing. Please note that the ceramics are capable of handling hot and cold temperatures, but sudden temperature changes may cause them to crack or break. It is best not to use them in the oven or expose them to an open flame. The unglazed exterior of some ceramics may show oil markings over time, but this will not affect the safety of the product.
Q: Do you make wholesale orders?
A: Unfortunately, I am unable to take wholesale orders at this time due to the limited capacity of my studio and kiln. Thank you for your interest!
Q: Can I order a piece that is not available on the website?
A: Absolutely! I welcome made-to-order requests. For more details, feel free to reach out to me at hello@dewe-ceramics.com. Please note that there is a minimum order requirement of 100 euros (excluding shipping), and the production timeline is approximately 8 weeks. Additionally, for large dinnerware sets of more than 30 items, the completion time is currently estimated at 16 weeks. Looking forward to creating something special for you!
Q: I'd like to order a custom dinnerware set. How does this work?
A: Please contact me at hello@dewe-ceramics.com with a rough outline of your preferences. Let me know if you prefer flat plates, deep plates, or pasta bowls, or if you'd like additional pieces such as cups or a teapot. I'll then send you a price list, detailing the sizes and corresponding prices. If you wish, we can schedule a meeting at the studio or arrange a FaceTime call for a virtual studio tour. Afterward, I'll provide you with a detailed quote, and upon your approval and payment of the invoice, I'll start making your custom order. Feel free to reach out if you have any questions or if there's anything specific you'd like to discuss.
Q: Can the gift cards be personalized and used in both your studio and online shop?
Yes! I personally manage the entire process, and if you opt for it, the card can be personalized and sent directly to the recipient. The gift cards have no expiration date and are valid for use in both my studio and online shop, covering workshops and custom ceramic pieces. If you have any questions or need help using the gift card online, feel free to reach out anytime.
Additionally, you can choose the shipping option if you want your gift card to be beautifully wrapped and sent to you. Choose the pick-up option for a digital card or pick-up at the studio. Let me know your preference by sending an email after your purchase at hello@dewe-ceramics.com.
Q: What payment options are available?
A: You can pay through this website using IDeal, Bancontact, Paypal, Visa, Master Card, American Express, Google pay, or Apple Pay.
Q: What does your business do to be sustainable?
A: Sustainability is important to me, and I strive to make environmentally-conscious choices in my studio. I recycle all clay and glaze scraps and any pots that don't pass quality control. I also try to use energy-efficient practices, such as using a kiln with programmable firing schedules and sourcing energy from 100% renewable sources (wind, hydro, and solar). In addition, I use recyclable materials for packaging and shipping, including cardboard boxes with paper packing tape and eco-friendly packing material. If necessary, I may also reuse packaging that I already have. However, please note that I do use a bit of clear plastic tape to cover the address label to ensure it stays readable in rainy weather. If you have any suggestions for further improving sustainability in my business, please don't hesitate to contact me at hello@dewe-ceramics.com.